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General Overview

Introduction to Privacy Policy

We value your privacy and are engaged in securing your personal information. When you use our website and services, we may collect your information including your name, and email address to provide you with a better user experience. Using our website, you permit the collection and use of your information as described in our policy below.

Scope of the Policy

This privacy policy applies to all those linked with Drivein through our provided platform or any other utility we offer. It involves the protection of your personal information as well as your non-personalized information including usage patterns and others.


For Users of Drivein

Personal Data We Collect from Clients

We collect personalized data from our clients to provide our services more efficiently. This data collection involves your name, phone number, and email address. We also collect your payment information, including your credit and debit details for billing purposes.

How We Use Client Information

We utilize the data we have gathered from a client to enhance their experience and to provide our services effectively. This includes processing orders, managing accounts, and responding to customer requests. Along with this we also use your data to ensure the security of our company with legal requirements.

Data Retention for Bookings and Tours

We work to retain personal data related to your bookings and tours for as long as necessary to fulfill the service and process payments. This retention allows us to provide customer support, resolve inquiries, and regulatory requirements but if you wish to delete your personal information you can contact us.

Third-Party Sharing (Vendors and Payment Processors)

We do not sell your personal information to third parties. Still, may share your information with trusted third-party service providers to help facilitate and improve our services such as booking platforms, and customer support services. We take steps to ensure your data is handled securely by privacy laws.

Data Protection Rights

We have the right to access, correct, and delete your personal information, so if there is any information you haven't provided correctly, you can contact us to change or delete your information. We will respond to your request within the provided time.


For Vendors and Business Partners

Vendor Data Collection and Usage:

We might acquire personal details from our vendors to facilitate transactions, and manage contracts. This data can include, and payment information. Any vendor data we collect is secured and vendors have the right to request an update data.

Communication and Contract Management:

We obtain vendor information to maintain effective communication and manage contracts along with this it includes processing and managing information and ensuring the timely execution of contractual obligations. All collected data is secured and is only used for legitimate purposes.


Government Compliance and Legal Requirements

Compliance with UAE Data Protection Laws

We are committed to complying with the UAE’s data protection law. We assure you that all personal data will be handled by laws and regulations. If you are located in the UAE we promise that your data is not transferred outside the country.

Reporting Obligations to Authorities

By the use of laws and regulations, we have to report data-related activities to relevant authorities. In addition, we will provide detailed information including the nature of data, and actions taken to mitigate harm.


Cultural and Ethical Considerations in Data Collection

Ensuring Respect for Islamic Values in Data Collection and Usage:

We are committed to aligning our data collection and usage according to Islamic values and practices that are handled with respect and confidence. All data collection, storage, and usage are reviewed regularly to ensure that they bind to both legal and Islamic standards.


General Information and Security Measures

Security Measures

We take the protection of your data and have applied a range of security measures including secure services, use of encryption, and firewalls. Despite these measures, we advise our clients to take responsible steps to protect their personal information by using passwords.

Contact Us for Privacy Concerns

If you have any questions regarding this privacy policy or if you would like to exercise your data protection rights, Please contact us using the details below:

  • Email: info@drivein.ae
  • Phone / Whatsapp: +971566541244